JOB OPENING: Operations Associate

Capacity Partners is a growing, full-service consulting firm serving nonprofits primarily in Greater Washington. We provide a range of customized services including strategic planning, fundraising, board development, leadership coaching, and management consulting. We are a dedicated and fun group of professionals who love helping our clients achieve transformative results.

Job Summary
Capacity Partners seeks a proactive, detail-oriented, and conscientious team player with a passion for nonprofits. The Operations Associate will play a key role in supporting the firm’s operations including the specific needs of the president; in providing both administrative and more advanced support to client work; and in growing our business development. The Associate will also play a key role in special projects and initiatives.

The ideal candidate will be someone who excels at operations, loves systems, and brings an exceptional client service ethic. The top candidate must have strong oral and written communication skills with an eye for detail and a positive, “can-do” attitude.

Major Responsibilities
Operational Support
• Serve as executive associate to the firm’s president, helping with her appointments, client work, proposals, and other activities
• Oversee firm logistics
• Help develop and improve the firm’s organizational systems
• Provide support on Zoom and other virtual platforms
• Provide administrative support to consultants

Client Support
• Set up new client accounts and organize projects
• For assigned clients, prepare agendas, attend meetings, take formal notes
• Design and administer surveys
• Help conduct prospect research (training provided)
• Prepare final client deliverables

Business Development
• Draft and customize proposals in response to potential client inquiries
• Track and monitor firm leads and prospects using Pipedrive software
• Monitor, manage and/or participate in outreach to target audiences as assigned

Qualifications and Requirements
• Ability to work 30-40 hours per week during standard work hours, virtually at first, post-pandemic in office based in Bethesda, MD
• Bachelor’s degree
• Superb organizational skills with meticulous attention to detail
• Strong client service ethic
• Resourcefulness and proactive problem-solving skills in a fast-paced and dynamic work environment
• Excellent writing skills
• Flexibility and ability to reprioritize activities as needed
• Expertise with MS Word, Excel, Outlook, PowerPoint and Zoom
• Comfortable learning new software and systems
• Experience using social media platforms

This position description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The actual responsibilities, tasks and duties may be different from those outlined above and other duties, as assigned, may be part of the job.

How to Apply
To apply, please send cover letter and resume to Please put OPERATIONS ASSOCIATE in the subject line. Applicants determined to meet the qualifications and requirements for this position will be contacted by a member of our recruitment team. Note that the interview process may require the candidate to complete skills testing (MS Word, Excel, and PowerPoint).

Capacity Partners is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, sexual orientation, age, disability, religion, national origin, or previous affiliation. All interested are encouraged to apply.