Walk and Talk
The relationship between a nonprofit’s executive director and board chair sets the stage for the effectiveness and energy of the organization.
What are the most important characteristics of a good working relationship between a nonprofit’s executive director and its board chair? Communication, trust, and candor.
Executive leaders and board chairs can attain their most productive levels of management and governance by regularly and honestly assessing the current status of the organization, by deeply understanding their roles and responsibilities, by respecting the guidelines of best practices, and by working on those three qualities of communication, trust, and candor.
To develop those strengths, first understand how organizations and boards grow and change. (Watch for an upcoming CP Connector article on the stages of board development.) To determine where your organization stands in the lifecycle of boards, ask yourselves if board members:
- offer their own program ideas?
- focus on day-to-day operations of the nonprofit?
- recruit new board members?
- act as philanthropic leaders?
With an understanding of where your organization is in the board lifecycle, begin to hone the roles and responsibilities of the executive leader and the board.
The executive director/chief executive office is responsible for:
- overseeing day-to-day operation of the organization
- developing programming
- creating a budget with input from the board
- overseeing marketing and communications
The board chair guides the work of the board to:
- determine strategic direction
- hire the ED/CEO and delegate operations
- provide oversight (legal, financial, and managerial) and set policies
- partner with ED and staff to raise funds to actualize the strategic plan
- serve as passionate ambassadors for the nonprofit’s mission and vision
The board chair also takes on the responsibility for evaluating the executive and for leading the board’s self-evaluation. Far from being onerous, these are critical opportunities to reflect on the health and well-being of the organization and the relationships between executive leaders and their boards.
Clarity about the development stage of the board and about roles and responsibilities provides the groundwork for strong communication, trust, and candor. These qualities may emerge naturally if there is already a good fit. But usually they must be developed intentionally through purposeful outreach and communication:
- Some EDs report talking to board chairs several times a week, or meeting once a month at a favorite café, or local lunch spot, or scheduling regular walking meetings à la Steve Jobs (exercise the brain and body).
- Whether you are an ED or board chair, consider meeting one-on-one with other board members.
- Make sure board documents to or from the ED are accurate to avoid misunderstanding or embarrassment.
- Choose the right timing for conversations—what days or times offer the most relaxed and open interactions?
- Institute a clear orientation process for a new ED and for board members to give new people a sense of the lay of the land and to clarify expectations.
- Commit to a culture of “no surprises” to develop open and honest communication.
The ED and board chair create the best balance in their work for the organization when they can communicate openly and honestly and embrace their shared leadership. So, next time you have a chance, take a walk and talk.
If you’d like to talk to Capacity Partners about a board development, please don’t hesitate to email Margo Reid at margo@capacitypartners.com
